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Booking Conditions

The following booking conditions set out the terms and conditions of the contract between you and the Barefoot Enterprise Ltd (hereinafter referred to as Go Barefoot). Go Barefoot is a trading name of The Barefoot Enterprise Ltd, a company registered in England with limited liability. Registered office: Handel House, 95 High Street, Middlesex HA8 7DB. UK Reg. Number: 7850951. The Barefoot Enterprise Ltd. is a UK based company and all contracts are subject to English law. Our contract, and our obligations to you, will vary depending upon, whether you book a Package, a Single Component, or Flights with us. The details of these obligations are detailed below. In addition, certain obligations are relevant to all bookings and these also are detailed below.

Definitions

You will be booking a package holiday with us if you book a combination of two or more holiday components, not including travel insurance, which are sold at an inclusive price by us at the same time. Please note that a transfer, when combined with either a flight or accommodation, does not constitute a package holiday.

Single Travel Components are individual items provided by our suppliers, such as accommodation or rail tickets. If you only buy one Component, we will have no liability to you and your contract will be direct with that supplier. You can buy more than one Single Component at the same time. If you book accommodation and a travel component put together by us for you, we accept that booking is a package and we are the organiser of that package.

Nature of Trips

Some of Go Barefoot’s products are located in remote or developing areas. You must be aware of the possible dangers of this type of travel (e.g. limited medical facilities in some areas, mountain and river travel, non standard accommodation with limited electricity and water), and that conditions can mean a greater risk of discomfort, sickness, theft, natural disaster etc. Standards of health and safety and local regulations are not what we expect in Western Europe. Recommendation or inclusion of an accommodation or service in our brochure, on our website, in an itinerary, or in any other promotional material, does not necessarily imply that this accommodation or service has been inspected by us, nor that it conforms to any particular set of health and safety standards. You travel at your own risk and Go Barefoot is not to be held responsible for any accident to you or your property, unless shown to be as a result of negligence by Go Barefoot. Delays and unexpected cancellations can and do happen, meaning loss of time or changes of plan. Similarly our suppliers may withdraw facilities we have advertised as available without letting us know in advance of your trip. We cannot be held responsible for such situations, nor are we liable for refunds. The itineraries shown should be viewed as an aim rather than a definite objective as the need for flexibility is an important part of these trips. Selected accommodation providers do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced. In remote areas, insects in the rooms are almost inevitable but should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations.

Package Holiday Contracts

The contract is between Go Barefoot, a member of the Travel Trust Association (Q1094) www.traveltrust.co.uk, and the customer being any person travelling or intending to travel on a tour operated or organised by the company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed by us in writing. A contract will exist as soon as we issue our booking confirmation. By completing a booking, the lead passenger confirms that all persons named in the booking (and their parent or guardian for anyone under the age of 18 at the time of booking) have agreed to be bound by these conditions and the terms of its suppliers. 

Financial Protection & Arbitration

The Package Travel, Package Holiday and Package Tours Regulations 1992 require Go Barefoot to provide security for the monies that you pay for the package holidays booked through our company and your repatriation in the event of our insolvency. We provide this security through membership of the Travel Trust Association. We are obliged to maintain a high standard of service to you by the Travel Trust Association’s Code of Conduct. In the event of a breakdown in communication or a serious disagreement between Go Barefoot and the client, the Travel Trust Association is prepared to intervene to give help and impartial guidance and to refer the matter for arbitration under the Travel Industry Arbitration Scheme. The scheme provides a simple and inexpensive method of arbitration on documents alone with restricted liability of client in respect of costs. The scheme does not apply to claims for an amount greater than £2,500 per person or £10,000 per booking form or to claims, which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. Further details of the scheme will be supplied on request.

Holiday Price Policy

We reserve the right to vary and correct errors in prices at any time before the contract has been made and, in the event that it does so, will advise you at the time of booking. All prices are based upon exchange rates converted to British pound sterling at the time of quoting. We are not under obligation to give a breakdown of the costs involved in a trip.

The price of your holiday will be confirmed at the time of making the booking. When you make your booking you must pay a minimum deposit of 20% (or a higher amount when requested) of the total cost. Should your booking include scheduled flights, budget flights or other special arrangements the deposit required may vary up to the full ticket price. This may differ for some cruises and trips including certain lodges or at certain times of the year when full payment could be due immediately. You will be advised of the required amount at the time booking. Certain arrangements are booked through overseas suppliers who may require an additional intermediate payment, a larger deposit, or for you to sign their booking conditions. If any of these variations to our standard terms apply to your trip you will be informed at the time of booking and your booking will not be accepted until such time as those terms or conditions have been accepted. For the purposes of our cancellation policy any extra deposits, intermediate payments, or full payments for flights will be treated as the deposit.

The balance of the price of your travel arrangements must be paid at least 70 days before your departure date. If you book your trip less than within 70 days before the departure date you must pay the full trip cost at the time of booking. Balance due dates may vary where scheduled flights are included and where ticketing deadlines are unexpectedly brought forward, which may result in a request for earlier payment. If the deposit and/or balance are not paid on time, we reserve the right to cancel your travel arrangements and retain your deposit. The price of your holiday may change after you have booked due to changes in transportation costs including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates. However there will be no change within 30 days of your departure. We will absorb (excluding insurance premiums and any amendment charges) and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements. You will be charged for the amount over and above that plus any amount to cover agent’s commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Changes To Your Booking Made By You (excludes name changes)

If, after our confirmation invoice has been issued, you wish to change your holiday in any way, for example your chosen date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be made in writing. We will charge for any additional services, facilities, or other items changed, at the price, which applies on the day the change is made. We cannot guarantee that such requests will be met. Where we can meet requests, an amendment fee of £50 per person, per amendment will be payable along with any additional costs imposed by any of our suppliers.

Certain arrangements may not be amended or cancelled after they have been confirmed regardless of the notice period given to us. You should be aware that these costs could increase the closer to departure date that changes are made and you should contact us as soon as possible. In some cases it may not be possible to offer any refunds for air tickets, hotel accommodation, tours, excursions or attraction tickets which could incur a cancellation charge of up to 100% of that part of the arrangements. For flight inclusive bookings, you must pay the charges levied by the airline concerned.

Name Changes Before Travel

Except for holidays including budget or scheduled flights if we receive notification of a change within 70 days of departure the charge will be £40 per name change. Any changes outside of 70 days will incur a charge of £30 per name change. For holidays including scheduled flights, please note that some scheduled airlines do not permit name changes for any reason. Such charges are likely to include the full costs of the flight and may be subject to space being available for a new reservation.

Cancellations Made By You

Written notification from the person who made the booking must be received at our offices or by email. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum, shown as a % of the booking price for the period within which written cancellation is received:

71 days or more: 20% of total or deposit if greater

70 to 51 days: 60%

50 days or less: 100%

Please note – if the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees upon booking.

* Should one or more member(s) of a party cancel, it may increase the per-person holiday price of those still travelling. Bookings that include Budget/Schedule Flights may incur different cancellation charges. Please confirm at the time of booking.

If We Amend or Cancel Your Booking

It is unlikely that we will have to make any changes to your travel arrangements, as we plan the arrangements many months in advance. Occasionally we have to make changes and we reserve the right to do so at any time. Most of these changes are minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular group travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements 70 days or less before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out below.

We are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such change is deemed a minor change. Other examples of minor changes include alteration of your outward/return flights by up to 12 hours, dependent on duration of trip, changes to aircraft type, and a change of accommodation to another of the same standard.

When a major change occurs, we will inform you as soon as reasonably possible, if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation* accordance to the period before departure within which a major change or cancellation is notified to you

42 – 70 days: £15

29 – 41 days: £30

0 – 28 days:  £40

*For children invoiced at reduced rates, credit/compensation will be paid on a pro rota basis of the adult rate.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of god, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.

Special note for Galapagos Islands Cruises: Specific terms and conditions that apply to Galapagos Islands cruises are provided at the time of booking. The boats operating in the Galapagos have a set itinerary that is governed by the local authorities. On occasions the authorities make amendments to the itineraries without notice. Vessels occasionally experience mechanical faults, which necessitate a change to the itinerary or for a substitute vessel to be used. The boat operators will endeavour to offer alternative arrangements but these may not be exactly the same as the pre-booked itinerary in terms of the islands visited, the landing sites mentioned in the itinerary, or the accommodation available on the vessel. For these reasons, amongst others, all the boat operators in the Galapagos reserve the right to make amendments to their published itinerary and to substitute yachts without notice. Go Barefoot accepts no liability for changes to the itinerary or for the use of substitute vessels. 

Complaint Procedure

If you have a problem during your holiday it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the local representative, hotel manager or transport agent) who will do their best to put things right. If your complaint is not resolved locally, you should contact us on +44 (0)20 3290 9591 and email info[at]gobarefoot.travel to advise us of the problem so that we can do our best to resolve it. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as any representative without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the destination and this may affect your rights under this contract. However, should a problem remain unresolved, a complaint should be made in writing within 28 days of your return home to our correspondence address: Go Barefoot, 14 Cyprus Avenue, London N3 1ST UK. Please give your booking reference and all relevant information keeping your letter concise. This will assist us to quickly identify your concerns and speed up our response to you. We aim to resolve all complaints amicably, but if this is not possible your complaint can be considered under a scheme arranged by the Travel Trust Association. Full details will be provided on request or obtained from the Association’s website www.traveltrust.co.uk 

Our Liability

If the contract we have with you is not performed or is improperly performed by us or our suppliers, we will pay you an appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

We will not be responsible for any injury, illness, death, loss (including loss of enjoyment and loss of possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –

(i)  the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;

(ii)  the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable;

(iii)  force majeure;

(iv)  any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract;

(v) any information and advice on visas, travel documents, climate, spending money and other costs, clothing, equipment, etc. All such information and advice has been compiled with reasonable care and is given in good faith but without responsibility on our part;

(vi) loss or damage of your personal belongings while in the sight of yourself or other group members, or while under the care of service suppliers, airlines or airports;

(vii) any information or handouts given by trip leaders. Such information is given in good faith but without responsibility on our part or on the part of our local agents.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

a)  the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

b)  any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these terms and conditions. If any payments to you are due from us any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Civil Aviation Authority www.caa.co.uk

In-Country Assistance

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

Passport, Visa, Immigration, Driving & Vaccination Requirements

A full passport (valid for at least 6 months beyond the end of your holiday) is required for travel. Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you are not in possession of the relevant vaccination certificates.

It is your responsibility to ensure you seek professional medical advice before travelling and to be aware of and to take all necessary health precautions and preventative measures. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Health requirements and recommendations may change and you must check the up to date position in good time before departure.

In booking a trip from our brochure or website, you acknowledge that you are responsible for making yourself aware through Foreign Office, Department of Foreign Affairs or State Department warnings, advice and any other sources available to you, with regard to the safety of countries and areas in which you will be travelling and to make your own decisions accordingly. The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyourgo which you are recommended to consult before booking and in good time before departure.

It is your responsibility to ensure that you have the correct driving licence documentation for any vehicle you intend to drive whilst on holiday. This should include a photo style license plus any relevant supplementary international or local permit required by the country you are visiting. Go Barefoot cannot accept responsibility for any costs caused by non-compliance in this matter which may result in your being unable to drive.

Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Transportation

It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.

Any rail, road and other departure times are supplied by the carriers. They are subject to inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only. Go Barefoot does not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and type of aircraft. If you subsequently choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.

Public Holidays

Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date and suggest that you thoroughly research your chosen destination before booking.

Overbooking

On very rare occasions an accommodation provider, be it a yacht, lodge, hotel or camp, will make over- bookings. If this occurs, and we are not aware of it in adequate time before your departure, Go Barefoot and our local suppliers will make every effort to provide an alternative of a similar and comparable standard if available. If the only alternative accommodation available can be reasonably considered as inferior to the original booking, then Go Barefoot will refund you with any difference in price between the two accommodations. An overbooking is where our immediate supplier has confirmed the accommodation to us and this is subsequently unavailable for any reason; the accommodation cannot be re-booked as there is no longer availability.

Conditions of Travel

We require all clients to obtain adequate personal travel insurance and require confirmation of your insurance details prior to travel. We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise Go Barefoot in writing of the condition so that appropriate advice and assistance can be given. Passengers may be refused passage where as a result of failing to notify Go Barefoot appropriate arrangements cannot be made. Should you present a medical condition our trip leader reserves the right to insist that person seek medical advice. If you decline to act upon this advice, you could be putting others on the trip in danger/at risk and may be asked to leave the trip. This extends to physical, mental and behavioural conditions.

Where special requests for flight seats, room allocation, diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, Go Barefoot will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on by Go Barefoot to an airline, the confirmation of seat numbers is at the discretion of the airline. Go Barefoot has no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowance will vary by destination and carrier – please check (with the airline used) for details. Passengers are advised that most airlines operate a non- smoking policy. We reserve the right to determine the hotel, air carrier, flight routing (flights will not necessarily be direct or non-stop) and airport, for all holidays advertised.

You must at all times comply with the laws and customs of the countries visited. Clients must follow the trip joining instructions issued to them. We have absolute discretion to order a client to leave the trip if they are found contravening such laws and customs, or interfering (or judged to have the potential to interfere) with the wellbeing of the group, individual member, members, or themselves. In such cases, there will be no refund of the trip fare and we accept no liability for expenses incurred as a result. You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, Go Barefoot will not refund any portion of the cost of your holiday and, if Go Barefoot incurs any expense because of your behaviour, you will be obliged to compensate Go Barefoot for those expenses.

You are responsible for getting yourself to the destination point and/or departures of the trip on time. Any services or trips missed will not be refunded and you will be responsible for the costs of any new arrangements made by us or our local suppliers on your behalf.

Single Component Contracts

Price Changes

Price increases may occur, due to changes in transportation costs including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates, any time prior to full payment being received from you, and you will be liable to pay any such increases in full.

Transfer of Bookings

Transfer of any type of booking is subject to the supplier’s own terms and conditions and the applicable amendment or cancellation charges.

Booking Changes and Cancellations

Bookings for Single Components may be amended or cancelled in accordance with the relevant supplier’s terms and conditions and subject to the supplier’s amendment and cancellation charges. In respect of accommodation only bookings, changes can be made subject to the following conditions;

Name changes: £15 for each name change

Changes of accommodation: £15 per accommodation change, per booking (subject to availability)

Changes to departure date: £15 per accommodation change, per booking (subject to availability)

Reduction in number of persons in party:  If the number of persons in your party is reduced, an amendment charge of £15 per person will be payable for each person who has been taken off the booking. The accommodation charges will be re-calculated. Please note that reductions in the number of persons in a booking party may result in accommodation under-occupancy supplements and higher per person price.

In addition to these charges, the accommodation proprietor may make additional charges according to their conditions. These will be notified at the time we are instructed to make the change to your booking. Also, if the changed arrangements are more expensive than those on the original booking you must pay the price difference. If you wish to make any further changes, other than those listed above, if the changed arrangements are more expensive than those on the original booking you must pay the price difference, plus a £15 administration fee per change, per booking. Any of the above changes may incur full cancellation charges.

It Is Your Responsibility To Confirm Your Details Are Correct

Please check all your booking details carefully to ensure that your flight timings and/or date of travel/accommodation check-in coincide with the dates of any other components you have booked. We will not be liable for any costs incurred as a result of your failure to do so.

Our Liability

Go Barefoot’s role is solely that of a booking agent for the relevant supplier, and therefore, have no liability whatsoever to you for any death, personal injury or loss of whatever nature you may suffer unless directly caused by our own negligence.

Conditions Relevant To All Bookings

Our Payment Policy

If your booking is made more than 70 days before the intended departure date, you must:

For packages, pay a minimum deposit of 20%.

For flights, pay the full fare (depending on the carrier’s conditions for the travel arrangements in question).

For any single travel component that is booked without accommodation then we require full payment.

Pay any such other deposit that may be required by a supplier of services for your travel arrangements. You will be advised at the time of booking what payment is required for your particular arrangements. The balance of the cost of your travel arrangements must be paid no later than 70 days before the departure date. If your booking is made within 70 days of your intended departure date, the total cost of your travel arrangements must be paid at the time of booking. Failure to make all relevant payments on time may result in your travel arrangements being cancelled.

Accepted Methods of Payment

Credit Cards / AMEX: We accept Visa and MasterCard credit cards, plus, American Express. Customers choosing to pay with a credit card or AMEX will be subject to a handling fee of 2%, which will be confirmed at the time of booking.

Debit Cards: We welcome payment by Maestro, Delta or Switch debit cards. Customers choosing to pay with a debit card will be subject to a handling fee of 1%, which will be confirmed at the time of booking.

Bank Transfer: We accept bank transfers. Our account details are provided to clients at the time of booking and receipt of monies is confirmed.

Travel Insurance

It is a requirement of our contract with you that you have adequate insurance cover for your journey. We will require your policy number and the 24hr medical emergency contact number of the insurers so that in the event of a medical emergency we may be able to contact the insurers on your behalf. You are strongly advised to buy cancellation insurance as soon as the booking is made to protect your deposit. If, at the time of travel, you have failed to provide us with your insurance details or adequate proof of insurance we reserve the right to refuse you travelling with us and may treat this as a cancellation by you. We recommend using our travel insurance policy, which we have arranged through specialist travel insurers Holiday Extras www.holidayextras.com. Please quote our account number Q1094 upon purchase.

Reconfirmation of Travel Times

It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys after you have left the UK. Please refer to your travel documents for airline contact details.

Issuing Tickets

Your tickets and any other documents relating to your booking will be sent to the address or email account of the lead passenger which you give us at the time of booking. Provided you have paid the total cost of the travel arrangements, we will dispatch your tickets to you 2 weeks prior to departure. It is your responsibility to ensure all your travel documents are accurate before departure. For bookings made within 5 days of departure, it may be necessary for us to use a courier company that guarantees next day delivery and you will be charged a £15 delivery charge. Please note that the delivery charge is non-refundable.

Third Party Supplier Conditions

Our third party suppliers have their own booking and carriage conditions and you will be bound by these so far as the supplier is concerned. Our suppliers conditions will also apply to your contract with us, and in the event of any conflict between the suppliers conditions and our conditions, the suppliers conditions will prevail, except to the extent that any term in the suppliers conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our Suppliers conditions may limit or exclude liability on the part of the relevant supplier and, by virtue of their application to your contract with us may also limit or exclude our liability to you and they are often subject to international conventions.

International Conventions

If any international convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.

Special Requests

If you have a special request for anything that is not automatically part of your holiday, please check when you book your holiday and we will pass this information on to our suppliers we work with. Our note of your request on your invoice/receipt confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice/receipt and we also confirm the request separately in writing. We must emphasise that, verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights.

Destination Descriptions

Sometimes facilities we describe will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Some activities or facilities may not be available in low season. Some activities such as scuba diving are normally managed by independent local operators and we have no control over their availability or prices. There may be a charge for some facilities, for example, TVs, safety deposit boxes, sun-loungers, parasols, tennis courts, and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. Any transfer times we quote for travel between locations are approximate and, depending on circumstances, may be longer.

Your Personal Travel Responsibilities

It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Do not destroy the destinations’ natural environment, use resources wisely and be sensitive to local communities. We want all our customers to have an enjoyable and carefree trip but you must remember that you are responsible for your actions and the affect they may have on others. If we (or another person in authority) believe your actions could upset other customers, our suppliers or our own staff, or put them in danger, we may end your holiday arrangements and this could mean we may either ask you to leave your booked accommodation, or prevent you from boarding the aircraft. We will deny boarding or impose additional conditions of carriage on any passenger who, for example, is intoxicated and/or disruptive or found to be smoking on board an aircraft. If this happens, we will not pay compensation, make refunds, or cover any expenses you suffer as a result.

Room Requests

Occasionally an itinerary refers to a specific room in an accommodation or a specific cabin. Go Barefoot will endeavour to provide the requested accommodation and we are often able to indicate in advance that these have been allocated to you. However, even when we have confirmed the arrangements this is done in good faith but is not a guarantee that the specific room or cabin will be available. Accommodation providers, hoteliers, and boat operators reserve the right to re-allocate rooms and cabins and this is beyond the control of Go Barefoot. We accept no liability if your specific request is not met other than to refund any difference in value should there be one where the room or cabin provided is in a different price category to the one requested.

Children and Infants

The risks of taking children on a trip are entirely the responsibility of the adults accompanying them.

Flights

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Go Barefoot is ATOL protect, licence number T7601. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For flights booked with scheduled airlines, e-tickets or airline flight confirmations are sent to you within 24 hours of payment being accepted. At the time of making your booking flight prices are based on current taxes and known airline fuel surcharges. These taxes may increase by the time the tickets are paid for and issued and any price increase will be passed on to you. Flight times are provided by airlines and are subject to change because of such matters as air traffic control restrictions, weather conditions, baggage handling delays and technical problems. Go Barefoot will not be liable if a flight is delayed. If a flight is cancelled and the airline offers an alternative flight Go Barefoot will endeavor to amend your itinerary to fit in around the new flight arrangements. However, any services missed will not be refunded and you will be responsible for the costs of any new arrangements made by us or our overseas suppliers on your behalf.

Under EU law (Regulation 261/2004) you may have rights to compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details are available from the airline or the Civil Aviation Authority www.caa.co.uk. Reimbursement in such cases will not entitle you to a refund of your trip cost from us. In the event of a delay airlines generally provide refreshments, meals and accommodation as they deem appropriate. You may also be entitled to claim under the flight delay section of your travel insurance policy. As between you and any individual airlines, the airline’s standard conditions of carriage will apply. These may limit or exclude liability in accordance with relevant international conventions. Loss and delay of baggage is a regular occurrence on international airlines and Go Barefoot does not accept any responsibility for the value of the baggage or the consequences of its loss or delay.

Revised November 2016.

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